Let’s shape
what’s next.
We work with government departments, non-profits, social enterprises and universities. Tell us what you are trying to improve, and we will tell you honestly whether design is the right next step and what it would take.
Three shapes, depending on where you are
Not every problem needs a full engagement. Which one we suggest depends on how settled your problem statement is.
Diagnostic sprint
Rapid framing and light fieldwork to establish what the real problem is and whether design can move it. Ends with a written recommendation you can take to your board.
Best when the brief is still a hunch.Full engagement
All five stages with an embedded team working alongside yours, through research, service design, a measured pilot and hand-over.
Best when a service is failing and you can commit staff time.Capacity building
Training and coaching for your own team in research, service design and facilitation, with our designers on call while they run their first project.
Best when you want the capability in-house.What we ask of a partner
These conditions decide whether a project changes anything. We would rather agree them in the first meeting than discover them in month four.
A named owner with authority. Someone who can change a form, a script or a process without a six-month approval chain.
Access to users and frontline staff. Permission to spend time in facilities and homes, not only in the head office.
Staff time, not just budget. Two or three people from your team in the work, so the capability has somewhere to land.
Room for the answer to be uncomfortable. If research says the plan is wrong, we will report it, and you keep the option to act.
Permission to publish the method. Findings can be anonymised, but the learning should be reusable by others working on the same problem.
Send us four things
A few paragraphs is enough for a first meeting. If design is not the right answer, we will say so and point you to what is.
Email usReplace with your real address and any intake form you use.
The service. What it is meant to do and who depends on it.
Where it breaks. The point in the journey where people drop out, get stuck or give up.
Who owns it. The person who could authorise a change if the evidence supported one.
Your constraints. Timeline, budget, procurement rules and anything that cannot change.
Other ways to be part of this
Partnering is one route in. Funding a pilot and giving a few hours a month are the other two, and both matter as much.